Twcbet2 Privacy Policy — Data Protection Malaysian Users

This Privacy Policy is issued by twcbet2 ("we", "Platform" or "twcbet2") and applies to all users who register for, access or use the twcbet2 platform via the official website or any associated digital channels.

As an online betting platform serving users in Malaysia, twcbet2 takes our responsibilities under the Personal Data Protection Act 2010 (PDPA) seriously. We are committed to ensuring that all personal data we process is handled in a lawful, fair and transparent manner.

By using the twcbet2 platform — whether to bet on Malaysia Super League football, play slots, live casino, online poker or any other service we offer — you acknowledge that you have read and understood this Privacy Policy.

This Policy is to be read together with Terms & Conditions twcbet2. In the event of any conflict, this Privacy Policy shall prevail with respect to matters concerning the protection of personal data.

Twcbet2 only collects data necessary to operate the platform and deliver the best service to Malaysian users. We do not collect excessive or irrelevant data.

Twcbet2 does not collect sensitive information such as biometric data, medical records, religious beliefs or political affiliations. All financial data we collect is limited strictly to information required to process transactions in MYR.

Your personal data is collected through several different methods when you interact with the twcbet2 platform:

• Account Registration: Information you provide directly during the new account registration process at twcbet2, including your name, phone number, email address, and date of birth.
• KYC (Know Your Customer) Process: Identity verification documents such as copies of your MyKad and Malaysian bank statements that you upload for verification purposes.
• Financial Transactions: Information relating to deposits and withdrawals made via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks) and other local Malaysian payment methods.
• Platform Usage: Data collected automatically when you use the platform, including activity logs, betting history and account settings.
• Cookies & Tracking Technologies: Technical data collected via cookies and similar tracking technologies when you browse the twcbet2 platform.
• Support Communications: Information you share when interacting with the twcbet2 customer support team via Live Chat, WhatsApp or email.

Twcbet2 uses your personal data only for lawful, stated purposes. We will not process your data for any other purpose without first obtaining your consent.

Primary Purposes of Data Use:

• Account Management: Creating, managing and maintaining your twcbet2 account, including identity verification and security.
• Transaction Processing: Processing all deposits and withdrawals in MYR using your preferred Malaysian payment methods.
• Service Delivery: Providing access to all twcbet2 games and services, including Sports Betting, slots, Live Casino and poker.
• Security & Fraud Prevention: Monitoring suspicious activity, preventing fraud and ensuring the security of the platform and all its users.
• Legal Compliance: Meeting applicable legal and regulatory obligations, including anti-money laundering (AML) requirements.
• Communications: Sending transaction notifications, security updates and important service communications.
• Marketing (with Consent): Sending information about twcbet2 promotions, bonuses and campaigns where you have given consent to receive marketing communications.
• Platform Improvements: Analysing usage patterns to improve user experience, fix bugs and develop new features.

Twcbet2 does not sell, rent or disclose users' personal data to third parties for their own marketing purposes. However, in the course of operating the platform, we may share necessary data with the following parties:

• Payment Providers: Required transaction information is shared with Malaysian payment service providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and banks including Maybank and CIMB to process your transactions.
• Game Providers: Required game session data is shared with licensed game providers partnering with twcbet2 to ensure smooth gameplay.
• Security Providers: Technical data is shared with cybersecurity vendors to detect and prevent fraud and cyberattacks.
• Authorities: twcbet2 will disclose required data to the relevant authorities when mandated by Malaysian law or a valid court order.

All third parties we work with are required to comply with data protection standards equivalent to twcbet2's privacy policy and are not permitted to use your data for any purpose other than those specified.

Twcbet2 invests heavily in cybersecurity infrastructure to ensure the personal data of all Malaysian users remains protected at all times. Key security measures we employ include:

• 256-bit SSL Encryption: All data transmitted between your browser and twcbet2 servers is encrypted using TLS 1.3 protocol with 256-bit encryption.
• Secure Password Storage: User passwords are never stored in plain text. We use strong hashing algorithms with a unique salt for each account.
• Two-Factor Authentication (2FA): twcbet2 users are encouraged to enable 2FA to add an extra layer of security to their accounts.
• 24/7 Monitoring: twcbet2's security monitoring system operates around the clock to detect any unusual activity or security threats.
• Regular Penetration Testing: twcbet2 conducts regular security testing by independent experts to identify and address any system vulnerabilities.
• Internal Access Controls: Access to user data within twcbet2 is restricted to staff with a legitimate need, based on the principle of least privilege.

While we take all reasonable steps to protect your data, no security system can be guaranteed to be 100% secure. We encourage users to play their part in keeping their accounts safe by using strong passwords and not sharing login credentials.

The twcbet2 platform uses cookies and similar tracking technologies to enhance user experience and session security. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Collecting information on how users interact with the platform to help us improve performance and user experience. All data is anonymised.
• Functional Cookies: Remembering user preferences and settings — such as language, odds format, and favourite games — to deliver a more personalised experience.
• Security Cookies: Used to detect suspicious activity, prevent session hijacking, and ensure the security of your twcbet2 account.

Twcbet2 does not use third-party cookies for advertising or cross-site tracking purposes. You can manage cookie settings through your browser settings; however, disabling essential cookies may affect platform functionality.

As a twcbet2 user in Malaysia, you are entitled to rights guaranteed under the Personal Data Protection Act 2010 (PDPA), and we respect and facilitate the exercise of those rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you. Requests will be processed within 30 business days.
• Right to Rectification: If your data is inaccurate or out of date, you have the right to request a correction. You may also update basic information directly through your twcbet2 account settings.
• Right to Erasure: You may request the deletion of your personal data under certain circumstances, such as when the data is no longer needed for the purpose it was originally collected.
• Right to Download (Portability): You have the right to receive a copy of your data in a machine-readable format for transfer to another service.
• Right to Withdraw Consent: For consent-based data processing (such as marketing communications), you may withdraw your consent at any time through your account settings or by contacting us.
• Right to Object: You have the right to object to the processing of your personal data for certain purposes, including direct marketing.

To exercise any of the above rights, please submit your request to privacy@twcbet2.ws with your twcbet2 account details. We will process requests within the timeframe required by law.

Twcbet2 retains your personal data only for as long as necessary for the purpose it was collected, or as required by Malaysian law.

Key Data Retention Periods:

• Active Account Data: Retained for the duration your twcbet2 account is active and up to 2 years after account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements governing financial records and AML.
• Support Communication Logs: Retained for 3 years for reference and security purposes.
• Session Data & Technical Logs: Retained for 90 days before being automatically deleted.
• KYC Data: Retained for the lifetime of the account and for 5 years following account closure, in accordance with compliance requirements.

When data is no longer needed, twcbet2 will securely delete it using methods that ensure it cannot be recovered. Anonymised data may be retained for longer periods for analytics and platform improvement purposes without being attributable to any individual.

Twcbet2 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data management practices, new legal requirements, or changes in the technologies we use.

Users will be notified of any material changes to this Privacy Policy through:

• A prominent notice on the twcbet2 platform homepage
• Email to your registered email address (for material changes)
• In-platform notification upon your next login

The "Updated" date at the top of this document always reflects the date of the most recent revision. Your continued use of the twcbet2 platform after any policy changes take effect constitutes your acceptance of the updated policy.

We encourage users to review this Privacy Policy periodically to stay informed about how twcbet2 protects your information.

If you have any questions, concerns or complaints regarding this Privacy Policy or how twcbet2 handles your personal data, you are welcome to contact our Privacy Officer through the following channels:

• Privacy Email: privacy@twcbet2.ws (for all data protection-related enquiries)
• General Support Email: support@twcbet2.ws
• Live Chat: Available 24/7 on the twcbet2 platform

We are committed to responding to all privacy-related enquiries within 5 business days. For formal requests under the PDPA (such as data access or deletion), the response period is up to 30 business days in accordance with statutory provisions.